Chat Heads connects with your Facebook profile to download the list of your friends and to exchange messages with them. If the app isn't working as expected, the following tips may help you.
Please update to at least version 1.0.1 using the Mac AppStore Updates panel.
There are a lot of possibilities why the app is not working for you. The most important thing is to make sure that the app can actually connect to the internet. Make sure no firewall is blocking Chat Heads.
If you do want to use the Facebook OS X account to log in, but it does not work, make sure the following requirements are fulfilled:
Some users reported that no friends are shown at all, so no conversation can be started. We are really sorry for that, we found the cause and an update will be live during the next 7 days.
Click the three stripes in front of the searchfield and choose "Friends missing?".
The data of your friends, including the list of your friends, should now be reloaded from the server.
If you're running a Pre-Release OS X Mavericks Developer Version: we're already working on a fix.
Next, please submit all crash reports to Apple. They will be redirected to us and we can take a look at them. Don't worry, crash reports are anonymous and do not contain personal data.
If you are having problems connecting to your Facebook profile or logging in, one option may be to disable the usage of the Facebook account you may have set up in your OS X preferences. To do so, open the app preferences and uncheck 'Use OS X Facebook account if available'. Try again to connect.
Unfortunately, Chat Heads currently cannot provide Group Chat functionalities due to technical constrains: Facebook is providing an interface for 3rd Party Developers only for one-to-one conversations. However, we promise to implement Group Chatting as soon as it is possible. Stay tuned via our blog!
Unfortunately, again, Chat Heads cannot provide these functions due to technical constrains made by Facebook. We will implement these features however once Facebook allows 3rd Party Developers to do so. Follow our blog and stay tuned!
Switch to Finder and hit CMD+Shift+G or click "Go to Folder..." in the "Go" menu. There, enter
~/Library/Logs/DiagnosticReports/and hit Enter. You'll see a list of all your Crash Reports generated by any app on your Mac.
For any other issue please get in contact with us (@chatheadsapp, chatheadsATraffael.me)